Nick Robak, Managing Partner 

Nick is an accomplished Business Technology Executive who is leading BridgeView Partners’ strategy, business development and delivery efforts. He has 20 years of experience understanding the challenges IT leaders face and the corresponding business pressures to drive efficiencies and select investments for differentiating, consumer-centric purposes. He has effectively leveraged organizational design, strategic partnerships, and operational best practices to establish high performing cultures and services of notable business value.

Recently, as VP of IT Technology Operations at Independence Blue Cross , he transformed the IT Infrastructure to a best-in-class operating environment. This was achieved by tightly measuring each IT Service rendered and placed into the value it added to the overall organization The results strengthened and improved systems performance, scaled platforms for business growth and lowered operating costs to allow for more innovative business investment and solutions.

Prior roles include Chief Technology Officer at DecisionOne, Senior Director of eBusiness at Vis.align, and Senior Director Infrastructure Support Services at Advanta Corp. Recent articles highlighting his teams’ successes are found here Insurance & Technology and Service Management for Dummies. Nick’s professional affiliations include membership in the CIO Magazine Executive Council, NPowerPA Board of Advisors, and support for non-profit Fred’s Footsteps. He holds an MBA from Saint Joseph’s University and a BA in Political Science from Loyola University of Maryland.

Featured Consultants

Jim Pasquarella, Principal Consultant 

Jim Pasquarella has been working with BridgeView Partners as a Principal Consultant since 2010. He is currently working on an IT Transformation Project as a Program Manager on one of BridgeView Partners’ premier accounts.

An innovative problem solver with a record of success, Jim is an Information Technology and Operations Executive with 20 years of experience specifically in IT & Manufacturing Operations, Project and Program Management, Strategic Cost Management and Corporate Compliance as well managing complex projects including:

  • The deployment of new infrastructure, service automation, development of new testing methodology and the creation of a cloud services organization
  • The implementation of a variety of ERP & CRM solutions
  • The design, development and implementation of an online Track & Trace, e-Commerce and Product Authentication application for the brand security and licensing markets.

Jim has worked with top tier firms including TIAA-CREF, JDSU, American Bank Note Holographics, Inc., Microsoft, Siebel, Exact Software as well as a range of other technology driven companies. At these companies, Jim has held various roles including Director of Operations and Information Technology, Operations Planning Manager and Project / Program Manager.

Jim is a member of Project Management Institute; winner of the JDSU’s Zenith Award in Operational Innovation, a Microsoft Certified Project Specialist and holds a private pilot’s license. Jim earned his BS in Industrial Engineering Technology from the State University of New York College at Buffalo and has received many industry certifications in information technology and manufacturing.

Moira Stepchuk, Principal Consultant

Moira Stepchuk joined BridgeView Partners in 2012 as a Principal Consultant specializing in IT service strategy and design, operational processes and organizational change. Moira has extensive experience guiding organizations on the practical application of ITIL® and Microsoft Operational Framework (MOF®) and in the development of IT and professional service offerings. Her projects are delivered to high client satisfaction with a focus on achieving measurable business results from operational improvements. She has guided organizations in establishing world class Service Desks and lean operational processes leading to highly available services and improved organizational efficiencies. Her client experience includes work in the Pharmaceutical, Manufacturing, Financial, Insurance, Talent Management, Utility, Information Technology and Entertainment industries. She has specialized in assisting start-ups and emerging practices in large organizations establish business processes and services to support superior client satisfaction and business results. Prior to BridgeView partners, Moira has worked for over twelve years as a consultant with numerous partners specializing in IT Service Management.

Moira is a certified ITIL® v3 Expert, an ITIL® v2 Manager since 1999 and is an accredited ITIL® and MOF® instructor. She is a contributing author to Van Haren service management publications, Microsoft MOF® Continuous Improvement Solution Accelerator, Microsoft MOF® Continuous Improvement Roadmap toolkit, and CIO.com ITIL® v3 Service Design web and pod casts and is a repeat presenter at ITSMf conferences. Moira holds a Bachelor of Chemical Engineering and a MBA from Villanova University.