Jane Fish | May 4th, 2012
What do you feel when you hear the word “process”? So often, clients tell me things such as cumbersome, slow, overhead or necessary evil. When probed, their explanation is often well justified by specific experiential examples in their organizations.
Service Management best practices (such as ITIL®, MOF, USMBOKTM) are filled with recommendations for using processes to ensure efficient, effective service delivery quality for a business. However, reconciling how processes help achieve that is often a big hurdle for technologists whose experiences tell them otherwise. Do organizations set out to develop slow, cumbersome processes that will seize an organization’s progress? I hope not!
So, what differentiates those organizations that find utility in processes and collectively endorse them to achieve more desirable business results from those that are felt overrun with process and deem it overhead, and merely a necessary evil? Here are a few key success factors:
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Jane Fish | April 6th, 2012
There is a fine line between Hactivism and Hacks of Terrorism. Consider this article recently published by The Register which states that “58% of all data stolen last year can be attributed to hacktivism.”
Hactivism is defined as “hacking to advance political and social objectives”. Terrorism is, “the use of violence and threats to intimidate or coerce, especially for political purposes”. A hack of terrorism is a combination of both, “hacking to instigate violence and threats to intimidate or coerce, especially for political purposes.”
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Jane Fish | March 6th, 2012
We are all familiar with information overload – a term popularized by Alvin Toffler in his book Future Shock referring to the difficulty a person can have understanding an issue and making decisions that can be caused by the presence of too much information. So how can one progress to an “Information Overlord” state? Information Overlord is the concept of rationalizing data into a manageable and consumable state for the purpose of clear and effective decision making.
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Nick Robak, Managing Partner | February 22nd, 2012
Each year as companies go through their budget planning, there is a stir of disappointment and pressure with the IT folks as more of the operating budget is consumed by IT. In most organizations executives are still asking… “What is the value they bring?” “Does it really need to cost that much?” “How do we go to the Cloud?”
There are several reasons for this but primarily enterprise-level systems have become a complex mix of unrelated but “working” systems. This complexity was built over the last few generations of tech cycles leading to a large amount of single threaded SMEs for all of the “one-off” systems, and drives a 24/7 working environment of scrambling from one reactive emergency to another… simply to keep the lights on.
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Jane Fish | February 15th, 2012
Anyone in IT that hasn’t been living in a cave for the past few years knows that solid state disk drives (SSDs) have been storming the market place. From performance, reliability, and the ever so important green factor, SSDs provide significant advantages over their spinning media brethren – hard disk drives. The challenges to date, compared to HDDs, have been around cost, density, and bus bandwidth. Historically, internal redundancy and challenges around MLC vs. SLC have been targeted debates but with those issues subsided; the aforementioned issues remain in place for now.
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