Case studies from the practice.
Customer work. Outcomes you can measure. Selected engagements from our ServiceNow and infrastructure practice.
University Health System$9.0B · 42k employees
ServiceNow Platform Reset
Platform health: 26% → 83% green
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Regional Healthcare Provider~$3.2B · 17k+ employees
Greenfield ITSM Implementation
ITSM and ITOM live in under 6 months; legacy retired
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International Food Service Provider$16.3B · 270k employees
CMDB Technical Debt Removal
CMDB Health: under 33% → above 90%
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Grocery Retail$3.5B · 23k employees
Strategic Portfolio Management Implementation
Operational task time: −49%
Strategic project capacity: +35%
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Strategic project capacity: +35%
International Food Service Provider$16.3B · 270k employees
HRSD Employee Relations at Global Scale
ER cases scattered, Risk → Secure, single source of truth in 12 weeks
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Regional Health System23k employees
HRSD and Employee Experience
HR escalation time: −83%
Call volume: −40%
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Call volume: −40%
International Food Service Provider$16.3B · 270k employees
Retail Service Management
Location based support
Resolution time: −30%
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Resolution time: −30%
Grocery Retail$3.5B · 23k employees
Field Service Management for Retail
Field technician utilization: +20% Contractor spend: −$200K/yr
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Health Insurer7k employees
Service Desk Operational Excellence
First-call closure → 80%
Annual savings: $95K
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Annual savings: $95K
Regional Healthcare Provider~$3.0B · 21k+ employees
ServiceNow Platform Operational Support
2 FTEs returned to enhancement work 99.9%+ uptime sustained
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University Health System$9.0B · 42k employees
CSAT Recovery and ServiceNow Survey Migration
CSAT: 3.5 → 5 in 4 months, held 12 months
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Regional Health System20k+ employees
Healthcare Communications Modernization
84–94 ambulatory locations consolidated in 21 months
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Regional Healthcare Provider~$3.2B · 17k+ employees
Healthcare Infrastructure Modernization
$700K saved in vendor contracts
80% of two-year roadmap delivered
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80% of two-year roadmap delivered